Smart Customer Assistant for Tenant Inquiries and Maintenance Ticket Routing
Client Profile: Commercial Real Estate & Facilities Group
Tenant support staff spent 75% of their working hours answering repetitive lease questions, parking rules, and manually forwarding maintenance requests to technicians.
Implemented a smart assistant (Nexa) embedded on the tenant portal and WhatsApp, strictly limited to answering from approved lease policies and building documents. The assistant sorts maintenance requests and sends clear repair tickets directly to property management software.
Measurable Performance Results
Auditable operational and commercial gains recorded following production deployment.
Resolved 78% of routine tenant inquiries immediately without human staff needed.
Reduced average emergency maintenance dispatch time from 4 hours to under 12 minutes.
Zero incorrect answers given, because the assistant only uses approved facts.
Client identity protected under confidentiality agreement.
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